Offer digital services to citizens and staff with Paperwork. Accept payments, eSignature, attachments, and more. Build efficient workflows for processing submitted forms.
Create organization-wide value by implementing digital form processes across your municipality.
Many citizens, given the choice, will elect to use digital self-serve options to interact with their municipality. This reduces the physical traffic through city hall and saves valuable staff time.
Speeding up form processes has a big impact on staff efficiency. With Paperwork, a single staff member can manage more processes more efficiently than was ever possible with paper.
Paperwork allows you you to set fields as required so that the form cannot be submitted until it is complete. Digital submissions also reduce legibility errors and save staff time.
Advanced process management features make it easy to stay on top of submissions throughout their entire lifecycle. Collaborate across teams, delegate tasks, and stay organized.
Eliminate the frustration of manually processing payments. Easily add required payments to any form in Paperwork to collect fees by credit card. Optionally include a convenience fee to cover the cost of payment processing.
Integrate any current payment gateway used by your organization or set up an account with our preferred gateway, Stripe.
Set a flat fee for a form OR use an intelligent fee that is based on form fields, selections, or advanced calculations.
eSignature is recognized as being just as legal and enforceable as ink signatures by most countries around the world. Read our eSignature whitepaper to learn the details.
The security and reliability of Paperwork is protected through a variety of industry-standard practices including encryption in-transit and at-rest, automatic failover, geographically distributed network infrastructure, and advanced security and analytical tools.Learn more about security standards >
All Paperwork users may choose to store their data in one of four zones:
Many countries have data residency laws requiring government data to be stored within their country. However, not all do. If your country is not represented in the above list, you should consult local data legislation.Learn more about Data Residency >
The end-user experience for citizens completing forms is fully accessible, meeting WCAG 2.0 AA standards, which are commonly required for municipal and government websites.
By removing the need for in-person interactions, Paperwork increases access to municipal services for mobility-impaired individuals, allowing them to interact with their municipality from home.
Require uploads of specific files with form submissions or include optional attachments for supporting information.
Never receive incomplete forms again. Ensure that all required fields are completed before the form is submitted.
Implement Excel-like calculations between fields to perform operations, determine totals, and more.
Create packages of individual forms from your library. Give citizens all the forms they need to complete in one place.
Allow people filling your forms to save their progress and continue later with an emailed link.
Give staff the tools to process submissions more efficiently and make interdepartmental communication and approvals simpler.
Stay organized with tools for tracking completion, delegation, and approval.
Route form submissions to the correct staffperson for processing without any manual intervention.
Help your remote workforce to be more efficient than ever when working from home.
Maintain long-term records securely in Paperwork.